In this article, we will look at how to configure your job related settings in JobHippo. Here is where you can configure your Job Types, custom fields and Activity Library. Please note that settings is a browser only function and cannot be managed in the mobile application.

There's two ways to access the settings area for Jobs. The first way is to click on the settings icon in the main menu, then choose Jobs from the drop down menu.

The second way is to navigate directly from the Jobs workspace. You will see a Settings menu option inside the Jobs sub-menu.

Job types are a way to easily separate different jobs that may require different fields on them, or maybe simply for reporting purposes. By default, JobHippo provides you with a few job types that you can utilise, however you can also create your own. These can have their own prefixes as well as specific fields that you may wish to include.

You can manage any of your existing Job Types by clicking the view button next to the type you want to manage.

You will then be able to edit the name, prefix (the characters that display before the Job ID) as well as apply custom fields. You can also set the type as the default one when creating a Job by clicking on the 3 dots and selecting "Set as Default".

To add a new job type, click the +Add item icon in the main job type list

You will then need to add the Type Name, prefix and add any custom fields you may want to associate to the job type. Once you're done, simply click the Save icon in the bottom right hand corner and you're done!

JobHippo supports priorities and SLAs. This allows you to configure a set of different priorities that can be added to jobs with option "service levels".

Once you click into one of the existing default priorities (or create your own via the +Add priority), you will be able to enable service levels. These service levels will allow you to configure warnings on jobs when they have passed their "Start by" and "Due by" triggers.

In the above example, the job will automatically set the start by of the job 3 hours after the job is created, and the due by 6 hours after the job is created. The system will then automatically trigger a Job Warning flag when the job is at 2 hours before the due date and an attention flag when the job has missed the due by date by 3 hours. TIP: A Job will generate a warning unless it is a COMPLETE lifecycle before the Due date.

Here you can configure the lifecycle or workflow of your jobs. By default, JobHippo contains a number of statuses that should suit most use cases, however you can always add your own. These can be very useful to display different states of your jobs for administrative or reporting purposes.

You can create your own statuses under the broader lifecycles by expanding them and then selecting +Add new.
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With Custom Fields, you control what data needs to be displayed or collected on the job. This could range from contact details, to crucial information that may be required to complete the job or even compulsory information that needs to be communicated or captured.

These custom field groups can then be associated to different job types as mentioned above.

To create a new custom field group, click the +Add custom field group and you will then be able to configure your new fields. Make sure you input a name for the group first, then you will be able to add as many different fields as you like.

JobHippo supports a wide range of different field types and combinations, but please note that field names need to be unique and cannot be duplicated.

Once you have configured your groups, you can also configure permissions that govern who may be able to edit the fields once added to a job. For example, you may want certain statutory data fields to be read only for everyone other than Admin users.

Here you can customise what the jobs look like when you share them to your customers or other users. You can configure a wide variety of different inclusions and exclusions depending on your requirements.

If you click view on the template, you will be able to toggle on and off various data display points for your Job exports.

Please note that changes made here are live and will affect current, past and future job web view data visibility as they are all generated in real time.

Charge templates can be used to determine what kind of items you may wish to charge for (e.g. Activities, labour, both or none). By default, JobHippo contains 4 different charge templates that you can apply. You can also alternatively create your own.

To create your own, click the +Add template link and then you will be able to fill out different rates.

By default, the Labour rates will inherit the system labour rates that can be set here. You can optionally over-ride them in the template (this can be useful if you have different rates for different customers or even different team members).

Once you have configured the template, you can optionally set any of them to be the default.

Activities can be used as a way to charge or complete specific actions on a job. These could be fixed price items (e.g. installing a generic powerpoint) or they could be used to capture data related to an action.

You can optionally create activities straight on a job or a quote, but if you want to create them in advance, you can do them here by clicking on the +Add item.

Activities need a title, all the other datasets are optional and up to user preference or use case. If you do want to add in a result, you can do so by clicking on the results drop down and selecting a result type.

Most of the options don't require any further information, however the "List" Option will require you to add in the list items once selected. You need to add in all the items that you would like displayed in the list when the activity is being completed.

You can also optionally fill out the reference, unit charge (this is what will be chargeable on the associated quote/job when the activity is added and the charge template is set to charge for activities), Unit cost as well as the unit type.

Once you have filled in all the details, you can then click Create and that will save the activity to your library and can now be used on future quotes/jobs.
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Now you can click here to learn how to create your jobs!