In this article we will cover off how to manage your team in JobHippo. Here you will be able to create new users and technicians as well as manage existing ones. Once you're ready, click here to create your team!
What makes up your workforce
On the whole, a workforce may comprise of:
Users, including subscribers.
Technicians.
Any user or technician that is created and activated will count towards your subscription user count. See more about billing here.
What is a User
A user is someone you add to JobHippo with the intention of them performing a function of some sort, such as managing jobs or completing jobs. Typically, a user would be a staff (in office or in field) or a contractor.
What is a License
Each user has a License. The type of license determines the baseline features a user can access across both JobHippo on web browser and JobHippo Mobile app.
There are three license types: Subscriber, User and Technician. They have been discussed in detail under Types of Licenses below.
What is a User Group
Each License can be further refined with a User Group. The User Group restricts a user from accessing certain features beyond its scope, which are otherwise available under its License.
Types of License
1. Subscriber
The Subscriber is the person who has signed up and created the JobHippo account. As the super user, they have full access to all functions and areas of Loc8, and they will add and invite the first batch of users to the system.
TIP: The Subscriber cannot delete their account. They must contact JobHippo Support for assistance.
2. User
The User license applies to staff in your company who require highest level of administrative and editing rights. Those who need to supervise or complete certain tasks at the customer location, can be selectively made available for job assignments. Users will also have access to the mobile app.
The users under this license are granted different levels of permission through Admin, Standard and Basic user groups as shown below:
Access permissions under User License
3. Technician
The Technician license applies to people of your company primarily working on jobs at customer locations. They have access to the Mobile app, using which they can log their work.
Those under this license are granted different levels of permission through Standard and Basic user groups as shown below:
Access permissions under Technician License
